Creative Complaining.
Once upon a time I bought a multipack of Walkers crisps on offer [naturally squeak squeak]. All was well until I got to the last packet which was full but sadly only full of air. Hardly important on a world stage but they had a freefone number on the back so I decided to just cheekily give them a ring and let them know. I thought it would be difficult to prove that the packet was empty but apparently every once in a while one of their packing machines goes into overdrive and zealously seals the odd empty packet. From the codes on the back that I read out to the lady from Walkers she was able to tell not only which factory had produced them but also which line and the specific machine. Normally they hoick them out but occasionally one slips through. I received a very pleasant letter from them and vouchers and they meanwhile were able to run a check on said faulty machine. Last night I was chatting to a gentleman who in a similar vein made a light hearted observation. When he goes to t